Right of Withdrawal
The consumer has the right to exercise the right of withdrawal. The consumer has the right to withdraw from any agreement concluded with PRALINA SRL without any penalty and without specifying the reason thereof within 14 (fourteen) working days from receipt of the goods.
The right of withdrawal is granted to the consumer in relation to any goods that he has purchased on the website www.pralinasrl.com.
Formalities for exercising the right of withdrawal
The consumer may exercise the right of withdrawal by sending, within the aforementioned term, a written notice to the address of PRALINA SRL via registered letter with acknowledgement of receipt.
Where the delivery of items has already taken place, the customer is required to return said item to PRALINA SRL within 14 (fourteen) working days from the date of delivery of the item.
The item must be returned to PRALINA SRL in its original packaging. A copy of the order’s electronic receipt must be attached to the returned product. The costs for returning the product to PRALINA SRL shall be borne by the customer.
If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, PRALINA SRL is required to refund the amount paid by the customer.
PRALINA SRL shall proceed to transmit the order to reimburse the credit for the cost of the goods despatched including the shipping costs within 30 (thirty) days from the date on which it was notified of the right of withdrawal by the customer. This transaction should be made through the credit institute that issued the credit card used for the payment or by crediting the amount to the bank account given by the customer.
PRALINA SRL has the right to not accept any product returned by methods other than those specified above, as well as products for which the return costs have not been fully paid by the customer, or where the methods and times indicated for the notification of the exercise of the right of withdrawal have not been respected. We remind our customers that in the case of returns, products must be return intact, unopened and with the sealing devices not tampered with or damaged.